A vulnerable customer is anyone who, because of their personal circumstances, may need extra support to access our services or make decisions. Vulnerability can be temporary or ongoing, and it can affect anyone at any time.
Examples include:
People who may be experiencing age-related changes
Those living with physical or mental health conditions
Individuals with disabilities or sensory impairments
People experiencing financial difficulties
Anyone going through a significant life event (such as bereavement or job loss)
Those facing language, literacy, or confidence barriers
We understand that life circumstances can create challenges. If you need extra support, please let us know - we’re here to help.