Support for vulnerable customers
This FAQ explains how we can help if you’re going through difficult circumstances, including health issues, financial struggles, or accessibility needs.
What do we mean by a "vulnerable customer"?
I need additional support while using your services. How do I notify you of this?
How do you support customers with vulnerabilities?
How do you protect my personal information if I tell you I'm vulnerable?
Can I update or remove my vulnerability information later?
Who else can I turn to for help if I’m struggling?