Penfold

What do we mean by a "vulnerable customer"?

I need additional support while using your services. How do I notify you of this?

How do you support customers with vulnerabilities?

How do you protect my personal information if I tell you I'm vulnerable?

Can I update or remove my vulnerability information later?

Who else can I turn to for help if I’m struggling?

Laura

This FAQ explains how we can help if you’re going through difficult circumstances, including health issues, financial struggles, or accessibility needs.

Support for vulnerable customers

getpenfold.com

Find answers and get help from Intercom Support and Community Experts

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