To find an old pension from a previous employer, you’ll usually need two things:
The name of the pension provider
Your policy reference number, which is usually a mix of letters and/or numbers
Here are a few ways to find them:
Contact your previous employer
Ask who their pension provider was while you worked there. You can also check any letters or emails you received about your pension.Use Penfold’s “Find My Pension” tool
Log in to your Penfold account and:Click “Transfer Old Pension”
Click “Next” twice
Select “Find Pension”
Choose “I don’t know my previous provider”
Search for your old employer’s name. If their details are listed, you’ll be able to see which pension provider they used.
Search your email inbox
Search for the word “pension” in your inbox and spam or junk folders. Your previous provider may have emailed you about your policy.Check old employment documents
Your pension provider may be listed on documents like:P45s
P60s
Payslips
Other paperwork from your previous employer
Once you know the provider, contact them to get your policy reference number. They’ll usually ask for:
Your full name
Your National Insurance number
The name of the employer linked to the pension
After a few security checks, they should be able to give you the policy number.
Can Penfold find my policy number?
Yes, in some cases.
If you can’t find your policy number, we may still be able to help by sending a Letter of Authority (LOA) to your previous provider.
What is a Letter of Authority (LOA)?
An LOA is a document that gives Penfold permission to contact your previous pension provider for you.
If you sign the LOA when submitting your transfer request, we can:
Contact the provider directly
Request the information needed for your transfer
Handle the process on your behalf wherever possible