Step 1: Get your pension details ready
Before you start, you’ll need:
The name of your pension provider
Your policy or reference number
Not sure where to find them? Read our guide on how to find old pensions.
Step 2: Start your transfer request
Log in to your Penfold account and select “Transfer old pension” below your pension balance.
Website
Smartphone
Step 3: Find your pension
Click “Next” twice, then select “Find Pension”.
Step 4: Add your pension provider
Enter the name of your pension provider or select it from the list.
You can submit up to four transfer requests at the same time, as long as they are with different providers.
If you can’t find your provider, select “Other”. We’ll then research the provider manually before starting the transfer.
Step 5: Add your policy details
Enter your policy or reference number if prompted.
You may also need to provide:
Previous addresses or postcodes
Any other names your provider may have on file
Step 6: Review and sign the Letter of Authority
Check your details, then sign the Letter of Authority (LOA). This gives us permission to contact your provider and manage the transfer for you.
Step 7: Submit your request
Once submitted, we’ll take care of the rest.
We’ll keep you updated throughout the transfer and contact you if we need any more information.
Important: Multiple policies with the same provider
At the moment, you can’t submit multiple transfer requests from the same provider through the app, even if the policy numbers are different.
If this applies to you, contact our support team with:
The provider name
Your policy numbers
We’ll help process the other policy manually.
Prefer a video guide?
If you’d rather follow along step by step, watch our video guide:
Things to check before transferring
Penfold does not charge fees to transfer a pension. However, your current provider may charge exit fees, so it’s worth checking with them first.
You should also make sure your personal details are correct with your old provider before submitting a transfer request. This includes your:
Name
Address
Date of birth
National Insurance number
If any details do not match, your previous provider may reject the transfer request until they are updated.
You can learn more in our blog post: Should I combine my pensions?