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Can I speak to Penfold?

Find out how to get in touch with our friendly support team.

Elis avatar
Written by Elis
Updated over 2 weeks ago

How can I contact Penfold?

Our friendly customer service team is available every weekday from 9 am to 6 pm. You can get in touch with us in the following ways:

  • Chat: Just click the message icon on the bottom right-hand side of the screen.

  • Phone: Call us on 020 8003 5908.

If we're not available right away, don’t worry – you can still send us a message, and we’ll get back to you as soon as we’re back in the office.


Does Penfold give advice?

Penfold is not an advisory service, so we can't provide personalised financial advice.


However, we can help you estimate how much to save for retirement using three general rules of thumb:

  • Expected economic growth

  • Potential inflation over time

  • Comfortable retirement living costs

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