There is no set in stone rule with how long it takes another provider to transfer over the pension funds to Penfold. Providers who process transfers online are typically much faster than providers that use snail mail 🐌.
However, on average it takes around 4-8 weeks for the pension to be transferred, assuming that there are no complications involved (ie. policy number not matching). We will provide updates from the pension provider though if there is something that needs your attention, and as always, feel free to get in touch whenever for a frequent update!