There is no set in stone rule with how long it takes another provider to transfer over the pension funds to Penfold.
Providers who process transfers online (on a system called Origo) are typically much faster than providers that use snail mail. π
Here are the usual time-frames for completing a transfer into Penfold:
Origo transfers are usually completed within 1-2 months
Non-Origo transfers can take 2-3 months
This is assuming there are no complications involved (ie. policy number not matching).
We will provide updates from the pension provider though if there is something that needs your attention, and as always, feel free to get in touch whenever for a frequent update!