For the time being, we won’t try to deduct the money again automatically if your Direct Debit payment to Penfold fails.

Instead, you’ll have to make the payment for the missed month(s) manually, for example, via bank transfer. You can learn more about how to pay into your pension via bank transfer here.

To avoid this in the future, make sure you always have enough funds on your account balance before the Direct Debit is due!