What does 'Overdue' mean for an employee?
š” When an employee's status is marked as 'Overdue' it indicates we're expecting contributions for them but haven't received any yet.
In the Employees table, you may notice a filter called 'Action needed', where employees with the status 'Overdue' are listed.
When an employee has previously received contributions with a certain pay frequency, we expect them to continue receiving contributions with that frequency until you tell us otherwise.
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For example, if Benny Egg received contributions for March 1st to March 31st, 2024, we consider them 'Active' and expect contributions for April 1st to April 30th, 2024.
The regulatory deadline to pay an employee's contributions is the 22nd of the month following payday. So, in Benny's example, we wait until May 22nd 2024, for their April contributions. The latest contribution payment will also appear in the table.
If by this date we haven't received any contributions for Benny, we mark them as 'Overdue', indicating that we're expecting contributions but haven't received any.
What to do when an employee is 'Overdue'
š” You can fix this by submitted contributions for 'Active' employees or updating the status of employees who are no longer contributing.
If the employee is still 'Active': Confirm if the employee is still enrolled and contributing. If so, they might have been missed in a contribution file. Upload a new file with their information to ensure their contributions are processed and not missed.
If the employee is not contributing anymore: Update their status in the table. Click on 'Action' and choose 'Mark as not contributing', 'Remove (left employment)', or 'Remove (deceased)' as appropriate.
Why it's important to keep the employee list up to date
š” We're required to communicate any delays in payments to The Pension Regulator (TPR). If your list is not up to date this may result in reporting delays of employees who have actually left employment.
Who can see the Overdue status?
Only authorised users with access to your Penfold workplace platform can see an employee's Overdue status.
Employees can't see this status in their own Penfold account.
Does it affect the employee?
The Overdue status doesn't affect the employee's account or membership.
The only impact is that their pension contribution won't be added to their pension pot until you've submitted the contribution and we've collected the payment.
Once the contribution has been processed, the employee's record will update accordingly.
Need help?
If you're unsure why an employee is showing as Overdue, or you need help submitting a contribution, contact us at autoenrolment@getpenfold.com and we'll be happy to help.