What is the referral programme?
For every colleague or friend that you refer to Penfold that logs in to the app and transfers a previous pension* , both you and your friend’s account will get a bonus £20 top up.
Although you can request a transfer Penfold in the app in minutes, the pension transfer needs to be completed to receive the bonus.
* Worth £3,000 or more
How do I refer someone?
To be able to refer someone, you need to have requested to transfer a previous pension. Once you have done this, click to invite a friend or colleague to join and share the referral link.
If they click the link, both you and your friend will receive £20 after your friend completes a successful transfer.
Who is eligible to refer someone?
Anyone who has already requested to transfer a previous pension to Penfold can refer someone.
Click here to request to transfer an old pension in minutes and unlock the ability to refer colleagues.
How can I transfer an old pension?
Simply log into the Penfold mobile app or website and click “Transfer old pension” from the dashboard. Most Penfold customers can complete a transfer request in just a couple of minutes.
Who can I refer? Can I refer someone who is already a Penfold customer?
For now, you can only refer colleagues at the same employer as you. If they’ve already made a transfer to Penfold, they are still eligible to be referred (but would need to transfer another Pension to Penfold to receive the bonus).
We hope to change this soon and allow you to refer anyone you like from outside your employer.
What happens if my referral doesn’t use my link?
Please ensure that the person you refer clicks your link. If a referred customer clicks more than one referral link, we will pay the bonus to the existing customer whose link they clicked last.
Start a chat from your Penfold account or email us at hello@getpenfold.com if you are having issues and we can look into this for you.
When and how will I receive my referral bonus?
Your referral bonus will be paid into both you and your friend’s Penfold account within 2 weeks of your friend’s transfer being completed.
Pensions can take up to up to 4 months (depending on the previous provider, more info here) which we wait for the previous pension provider to complete the transfer.
How many people can I refer?
You can refer up to 50 people to transfer to Penfold.
Who can I contact if I have questions about the referral programme?
If it's been more than 2 weeks and you haven't received your bonus yet, double-check you've met the criteria:
The person you referred clicked your unique referral link when creating their Penfold account or requesting their transfer
Your friend’s transfer of at least £3,000 has been completed and the funds added to their Penfold pot
If that’s the case, get in touch with our Support team—we’d be happy look to into this for you! Just start a chat from your Penfold account, or email us at hello@getpenfold.com