Your referral bonus will be paid into both you and your friend’s Penfold account within two weeks of your friend’s transfer being completed.
It can take up to four months to complete a transfer into Penfold—but this largely depends on the other provider. Find more information on transfer processing timelines here.
If it's been more than two weeks and you haven't received your bonus yet, double-check you've met the criteria:
The person you referred clicked your unique referral link when creating their Penfold account or requesting their transfer
Your friend’s transfer of at least £3,000 has been completed and the funds added to their Penfold pot
If that’s the case, get in touch with our Support team—we’d be happy look to into this for you! Just start a chat from your Penfold account, or email us at hello@getpenfold.com