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How do you support customers with vulnerabilities?

Laura avatar
Written by Laura
Updated over 3 weeks ago

Our team is trained to respond with empathy and discretion. We can:

  • Speak slowly and clearly

  • Checking customer understanding before moving onto next topic

  • Offer written follow-ups if conversations are difficult to remember

  • Direct you to mental health or financial support organisations

If you’re struggling, you’re not alone - and you won’t be judged.

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