All our staff receive training on how to:
Recognise signs of vulnerability
Communicate with empathy, clarity, and patience
Offer appropriate support and referrals
Maintain privacy and dignity
While we are not specialists in every type of vulnerability, we are committed to listening, explaining clearly, and doing our best to provide the right support. Where needed, we can also guide you towards professional organisations that can offer more tailored help.
If you feel you need additional help or adjustments, please contact us using any of the following methods:
Call us on 020 8003 5908
Use our chat: Just click the message icon on the bottom right-hand side of the screen.
Email hello@getpenfold.com
We’ll handle your information in confidence, with care and only use it to make your experience with us better. Please see our Privacy Policy for more detail about how we handle your personal data: Privacy Policy | Penfold Pension