Why is my workplace pension scheme status pending?
If your workplace pension scheme shows as Pending, don’t worry. It usually means there are still a few steps to complete before your scheme becomes active.
Why is my scheme pending?
Your scheme may show as Pending because:
You haven’t enrolled your first employees yet
Your first contribution file hasn’t been uploaded and processed
You haven’t set up your Direct Debit mandate yet
You can check your scheme status from your Penfold account on the workplace platform.
When will my scheme become active?
Once everything is set up, your scheme status will automatically change from Pending to Active.
For this to happen, you’ll need to have:
At least one active employee in the scheme
Submitted contributions for your active employees
There’s nothing you need to do to manually change the status. We’ll update it automatically once these steps are complete.
Still unsure?
If your scheme is still showing as Pending and you’re not sure why, get in touch with our Customer Support team by emailing autoenrolment@getpenfold.com.
They’ll be happy to take a look and help you with the next steps.