If your pension contributions have been deducted from your last payslip, but you are yet to see this arrive in your Penfold pot, don't panic!

Your workplace contributions are paid into your Penfold account by the end of the following month from your payday. These contributions are labeled with the relevant pay month.

For example, if you were paid on the 30th of September, your payment will arrive by the end of October.

This is because it takes a few weeks to receive the pension information from your payroll team, process the contributions on your Penfold account, and then have that money allocated into your pot.

You will receive an email confirmation from us once the money has been allocated into your pot. 😊️

If it's been longer than this and you still don't see your contributions in your pot, please let us know by sending an email to workplacesupport@getpenfold.com. We’d be happy to look into it for you.