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Why does my account show £0.00?

Here's why your new Penfold pension is currently empty.

Written by Laura

If your pension pot is empty right now, don't worry! Your first contribution is likely still on its way from your employer.

After payday, it can take up to three weeks for your workplace pension contributions to appear in your Penfold pot.

That’s because your employer sends your pension payments to us separately after your salary. Once we receive them, we process the payments and add them to your account.

So, it’s normal for your pension contributions to appear a little while after payday.

Have a look at this article for more information on how we process your workplace pension contributions.

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