How do I update my Direct Debit details?
If you need to change the bank account used to pay your workplace pension contributions, follow these steps:
Log in to your Penfold workplace platform
Go to Settings on the right-hand side of the screen
Select Payment details, and click Update
Enter your new account number and sort code or email address
Click on Next > Confirm
Important: Make sure you update your details before your next scheduled payment.
How do I update only the email address for Direct Debit notifications?
You can also update the email address linked to your Direct Debit mandate.
This means you can choose which email address receives notifications about your Direct Debit payments.
Follow these steps to update your email address:
Log in to your Penfold workplace platform
Go to Settings on the right-hand side of the screen
Select Payment details, and click Update
Find the email address linked to your Direct Debit mandate
Enter your preferred email address
Save your changes
Future Direct Debit notifications will be sent to your updated email address.
Will changing my bank details affect my pension contributions?
Your existing pension contributions will remain in your employees' pension pots.
However, changing your payment details close to a scheduled collection date may affect your next payment.
We recommend checking your upcoming payment date before making any changes.
Can I update my Direct Debit details before my next payment?
Yes, but the timing matters.
If your next payment is due soon and you're unsure whether your changes will take effect before your next collection, contact our support team. We'll be happy to help.
What if I have trouble updating my details?
If you need help changing your Direct Debit, bank account details or notification email address, our team is here to help.
Contact autoenrolment@getpenfold.com and we'll guide you through the next steps.