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How do I change my bank details on my existing Direct Debit?

How can I change my bank details, and why are the boxes 'greyed out'?

Laura avatar
Written by Laura
Updated over 10 months ago

To change your bank details on your existing Direct Debit, you'll need to click/tap the 'Monthly payment' tile on your dashboard. From there, you can delete your bank details and re-enter them. πŸ’°

Re-entering your bank details will set up a brand new direct debit with us, effectively canceling the previous one.

If your payment details are greyed out, it means your direct debit instruction is still being set up. After 3 working days, you can change your payment amount, date, and bank details.

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