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How do I change my bank details on my existing Direct Debit?

How can I change my bank details, and why are the boxes 'greyed out'?

Laura avatar
Written by Laura
Updated over a week ago

To change your bank details on your existing Direct Debit, you'll need to click/tap the 'Activity' section on the left-hand side of your screen. From there, you can see your current Direct Debit payment, click on the edit icon, delete your bank details, and re-enter them. πŸ’°

Re-entering your bank details will set up a brand new direct debit with us, effectively canceling the previous one.

If your payment details are greyed out, it means your direct debit instruction is still being set up. After 3 working days, you can change your payment amount, date, and bank details.

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