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How do I change my bank details on my existing Direct Debit?

How can I change my bank details, and why are the boxes 'greyed out'?

Laura avatar
Written by Laura
Updated this week

To change your bank details on your existing Direct Debit, you'll need to click/tap the 'Activity' section on the left-hand side of your screen. From there, you can see your current Direct Debit payment, click on the edit icon, delete your bank details, and re-enter them. πŸ’°

Re-entering your bank details will set up a brand new direct debit with us, effectively canceling the previous one.

If your payment details are greyed out, it means your direct debit instruction is still being set up. After 3 working days, you can change your payment amount, date, and bank details.

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