Why can't I change my payment details? | Penfold FAQs

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Why can't I change my payment details?

Why can't I change my payment details?

Why are the boxes 'greyed out' on the payments page?

Written by Elis

Updated over 4 years ago

If your payment details are greyed out, this will be because your direct debit instruction is still being set up, which takes 2 working days.

Once the direct debit has been setup you can go ahead and change your payment amount, date and bank details!