I didn't receive my welcome email
Elis Rodendau-Ravel avatar
Written by Elis Rodendau-Ravel
Updated over a week ago

Likely, you didn't receive your welcome email because we don't have your details from your employer just yet! Usually, we receive this information within 2 weeks from the day that you receive your payslip.

Not to worry though - if you'd like to opt out of your employer's pension scheme, you have 1 month to do so from the day you receive the welcome email.

It's also possible you didn't receive the welcome email due to a typo in your email address. So, if you haven't received the email yet, it's best to get in touch with us at workplacesupport@getpenfold.com so we can take a look.

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