š· When will I receive an opt-out refund?
If an employee opts out of their workplace pension, we'll refund any employer contributions that have already been paid to us.
Opt-out refunds are usually processed within 30 to 90 days, provided we have the correct bank account details on file.
You'll receive the refund to the bank account we hold for your business.
š” Good to know: You'll also need to refund any pension contributions you've already deducted from the employee through your payroll, in line with the statutory opt-out process.
ā³ I haven't received my refund
If it's been more than 90 days since the employee opted out and you haven't received the refund, please contact us at autoenrolment@getpenfold.com.
We'll investigate the payment and help resolve any issues, including confirming the bank account details we have on file.
š§ Need help?
If you have any questions about an opt-out refund, email autoenrolment@getpenfold.com and we'll be happy to help.