FAQs

Our customers' most frequently asked questions

Ellie Lister avatar Rachel Norris avatar
42 articles in this collection
Written by Ellie Lister and Rachel Norris

How long does it take for a fund switch to settle?

If I change my risk level, how long does it take until this goes through?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How can I nominate someone to receive my pension if I passed away?

How do I nominiate the beneficiary recipient of my Penfold pension?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

I'm not self-employed, is Penfold for me?

Is Penfold for employed people as well as self-employed and company directors?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Where can I find all of my documents?

Where can I find my payment direct debit confirmation, key features, my policy reference number and all my pension information?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Are there any transfer in fees?

Do you charge to transfer over pensions from another provider?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Why can't I change my payment details?

Why are the boxes 'greyed out' on the payments page?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How do I get a statement of all my contributions?

For my self assessment tax return, how can I find my total contributions?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How do I calculate my self-assessment tax return?

Information on your pension contributions, your tax relief and how to calculate your self-assessment tax return for the self-employed
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I reduce my payment?

How can I increase/ decrease my monthly contribution?
Rachel Norris avatar
Written by Rachel Norris
Updated over a week ago

How can I pause my payments?

Where on the dashboard can I pause my payments?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How do I change my bank details?

How can I change my bank details, and why are the boxes 'greyed out'?
Rachel Norris avatar
Written by Rachel Norris
Updated over a week ago

How can I locate my old pension?

Top 4 tips on how to find the details of your old workplace pension to transfer over to Penfold
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can my employer pay into my Penfold pension?

Can Penfold allow umbrella company payments from my employer?
Rachel Norris avatar
Written by Rachel Norris
Updated over a week ago

How long does a transfer take?

How long does it usually take for a transfer from another provider to show in my Penfold account?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

I live outside the UK, can I have a Penfold pension?

Can I work and retire abroad and have a Penfold pension?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Do you have any transfer out or exit fees?

Are there any costs for leaving Penfold, or transferring over to another provider?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

When will I receive my promotional bonus?

I received a special sign up bonus, when will I receive this?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

When will I receive my referral money?

Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Shall I pay in through personal or business contributions?

How is it different with tax, paying in through my business or my personal bank account?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I pay in through my limited company?

As a company director, can I pay into my pension through my business?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What is Seccl?

Who is 'Seccl Custody Ltd', this showed as the reference on my bank statement?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Why isn't my payment showing in my dashboard yet?

My payment has come out of my bank account but it isn't showing in my Penfold account yet.
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Why hasn't my first payment come out yet?

How long does it take for my first payment to go into my Penfold account?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How old is Penfold?

How long has Penfold been about for?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What happens if you went out of business?

What would happen to my money if Penfold no longer existed?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How do I get the government's tax-top ups?

Do I need to claim my tax top ups?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How long does it take to receive tax top ups?

When will I receive the government's tax relief?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How much tax top-up will I get from the government?

How much tax relief will I get from HMRC?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Is there a maximum I can pay into my pension?

How much can I contribute and receive the government's tax top ups? Will I get a tax charge if I exceed this maximum?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Is there a minimum amount I can pay into my pension?

Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I have multiple pensions?

Can I have a private pension, and workplace pensions?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I transfer existing pensions to Penfold? How?

How can I transfer old workplace pensions to Penfold?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I have a Penfold pension and other investments, like an ISA?

Does a Penfold pension stop me from opening an ISA?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What fees do you charge?

What fees do Penfold have?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

How can I change my investment type?

How and when can I change my risk level?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Where are my contributions invested?

Can I choose where I invest my pension, in a specific fund?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What happens if I pass away before 55?

Who receives my pension if I don't access it myself?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What can I do with my Penfold pension?

How can I start to access my pension?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

What investment plans are available at Penfold?

Which investment plan should I chose?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Do I pay tax when I withdraw my Penfold pension?

Pension taxes.
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

When can I withdraw my Penfold pension?

How old do I have to be to receive my pension?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago

Can I withdraw money from my Penfold pension whenever I want?

When can I start to access my pension?
Ellie Lister avatar
Written by Ellie Lister
Updated over a week ago