FAQs

Our customers' most frequently asked questions

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28 articles in this collection
Written by Ellie Lister

When will I receive my promotional bonus?

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Written by Ellie Lister
Updated over a week ago

When will I receive my referral money?

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Updated over a week ago

Shall I pay in through personal contributions or business contributions?

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Written by Ellie Lister
Updated over a week ago

Can I pay in through my limited company?

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Written by Ellie Lister
Updated over a week ago

What is Seccl?

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Written by Ellie Lister
Updated over a week ago

My payment has come out of my bank, but it isn't showing in my dashboard. Why?

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Written by Ellie Lister
Updated over a week ago

Why hasn't my first payment come out yet?

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Written by Ellie Lister
Updated over a week ago

How old is Penfold?

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Written by Ellie Lister
Updated over a week ago

What happens if you went out of business?

Is it safe?
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Written by Ellie Lister
Updated over a week ago

Can I change my investment fund?

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Written by Ellie Lister
Updated over a week ago

How long does it take to receive tax top ups?

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Written by Ellie Lister
Updated over a week ago

How do I claim tax-top ups?

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Written by Ellie Lister
Updated over a week ago

Do I get tax relief/ tax top-ups from the government, and how much do I get?

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Written by Ellie Lister
Updated over a week ago

Is there a maximum I can pay into my pension?

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Written by Ellie Lister
Updated over a week ago

Is there a minimum amount I can pay into my pension?

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Written by Ellie Lister
Updated over a week ago

Can I have multiple pensions?

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Written by Ellie Lister
Updated over a week ago

Can I transfer existing pensions to Penfold? How?

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Updated over a week ago

Can I have a Penfold pension and other investment types, like an ISA?

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Written by Ellie Lister
Updated over a week ago

What fees do you charge?

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Written by Ellie Lister
Updated over a week ago

Can I change my investment type?

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Written by Ellie Lister
Updated over a week ago

What are risk types?

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Written by Ellie Lister
Updated over a week ago

Where are my contributions invested?

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Written by Ellie Lister
Updated over a week ago

What happens if I pass away before 55?

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Written by Ellie Lister
Updated over a week ago

What investment plans are available at Penfold?

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Updated over a week ago

What can I do with my Penfold pension?

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Updated over a week ago

Do I pay tax when I withdraw my Penfold pension?

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Written by Ellie Lister
Updated over a week ago

When can I withdraw my Penfold pension?

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Written by Ellie Lister
Updated over a week ago

Can I withdraw money from my Penfold pension whenever I want?

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Written by Ellie Lister
Updated over a week ago