There are a few reasons why we might not be able to accept your document:
Missing information: we need to see the full photo page of your document.
Expired document: please check that your document is still valid before sending it to us.
Details don’t match: make sure your name and date of birth are entered the same way they appear on your document.
Back of the document needed: if there’s information on both sides of your document, please take a photo of both.
Unsupported document type: we can only accept your passport or driver’s licence.
Incorrect file format: please upload a supported format (not .doc or .docx).
Photo quality issues: the document should be clear, with no glare or reflections blocking important details.
To help speed things up, here’s what we need:
📸 A photo of yourself holding your ID (passport or driver’s licence) close to your face
Make sure both your face and ID are clearly visible.
Ensure no text on the ID is covered and all details are readable.
The entire ID should be in the frame—don’t crop any corners!
📸 A separate photo of the same ID (just the document on its own)
Ensure the photo is sharp and not blurry.
All text should be clearly readable with no glare or obstructions.
The full document should be visible—don’t crop any edges!