šŖ Do I still need to enrol someone who already said they want to opt out?
Yes, even if an employee tells you they want to opt out before they're enrolled, you must still enrol them if they're eligible for automatic enrolment.
By law, employees can't opt out until they've been enrolled and received the information they need about their workplace pension.
ā³ When can an employee opt out?
Once an employee has been enrolled, they'll have a 30-day opt-out period to formally opt out of the pension scheme.
To opt out, they'll need to follow the official opt-out process through Penfold.
Simply telling their employer they want to opt out isn't enough.
š” Good to know: The 30-day opt-out window begins once the employee has been enrolled and received their enrolment information.
š· What happens if they opt out?
If the employee formally opts out within the 30-day opt-out period:
Update your payroll records to reflect the employee's opt-out.
Refund any employee pension contributions through your payroll.
We'll refund any employer contributions we've received.
The employee's membership of the pension scheme will be inactive.
Once an employee has successfully opted out, our system won't process any contributions for them, as they're no longer an active member.
If the employee later decides they'd like to start contributing again, just let us know and we'll help you to opt them back in.
š§ Need help?
If you're unsure whether an employee should be enrolled or have questions about the opt-out process, contact us at autoenrolment@getpenfold.com and we'll be happy to help.