š Missing contribution files
If your Direct Debit has been set up but no payment has been collected, it's likely because we're still waiting for your contribution file.
Your Direct Debit allows us to collect payments, but we can't take a payment until you've uploaded a contribution file.
š· Why do I need to upload a contribution file?
The contribution file tells us:
Which employees you're paying pension contributions for
How much should be collected for each employee
Once you've uploaded the contribution file, we'll automatically collect the payment using your Direct Debit.
š” Good to know: Setting up your Direct Debit doesn't trigger a payment on its own. We can only collect contributions after we've received a contribution file.
š§ I received a reminder about a missing contribution file
If you've received a reminder from us, it means we're waiting for your contribution file, not that there's a problem with your Direct Debit.
Please upload your contribution file as soon as you can so we can process your pension contributions and collect the payment.
āNeed help?
If you're having trouble uploading your contribution file or you're not sure what to do next, contact us at autoenrolment@getpenfold.com and we'll be happy to help.