Can I pay via bank transfer?
We recommend setting up a Direct Debit (DD) wherever possible.
Direct Debit is:
Hands-free - we automatically collect the exact contribution amount based on your uploaded file
Reliable - reduces the risk of missed or late payments
Compliant - helps you avoid potential compliance issues if a payment is forgotten
If you’re unable to set up Direct Debit, for example due to paying from an overseas account or using a bank that is not supported, you can pay via bank transfer instead.
How do I set up bank transfer payments?
Before making any payments, you must first contact our Customer Support team.
📧 Email: autoenrolment@getpenfold.com
Let us know that you would like to make payments via bank transfer. We will update your account accordingly.
When can I make a bank transfer?
Please don't make a bank transfer until you've received an invoice from us.
After your account has been set up for bank transfer payments and you've uploaded your contribution file, we'll email you an invoice containing:
The contribution amount
Payment instructions
Your unique payment reference
Only make your payment using the details and reference provided on that invoice.
What happens if I make a payment without an invoice?
We can't identify or allocate payments that are sent without a valid invoice and payment reference.
If we receive an unidentified payment, it may be returned to the sending account, which could delay the processing of your pension contributions.
What do I need to include when making the payment?
Always use the payment reference shown on your invoice.
If the reference is missing or incorrect, your payment may be delayed while we try to identify it, or it may be returned to you.
Bank transfer details
Bank account details aren't published in this article. Once your account has been set up for bank transfer payments and you've uploaded your contribution file, we'll send you an invoice containing the bank account details and payment reference you'll need to make your payment.
This helps us ensure your payment can be identified and allocated correctly. Payments sent without an invoice and valid payment reference may be returned.
Still unsure which payment method to use?
If you're unsure whether Direct Debit is an option for you, get in touch with our team at autoenrolment@getpenfold.com and we’ll help you choose the best setup.