We’re sorry to hear you’re having trouble accessing your account!
Try this first:
Double-check that you’re using the correct email address and password to log in
If you can’t remember your password, click on ‘Forgot your password?’ and follow the steps on the screen
If this doesn’t help, take a screenshot of any error messages you might see on your screen and send it to our Support team so we can take a look - our email address is email@example.com. We’d be happy to help!