Skip to main content
I can't access my Penfold account
Elis avatar
Written by Elis
Updated over a week ago

We’re sorry to hear you’re having trouble accessing your account!

Try this first:

  • Double-check that you’re using the correct email address and password to log in

  • If you can’t remember your password, click on ‘Forgot your password?’ and follow the steps on the screen

If this doesn’t help, take a screenshot of any error messages you might see on your screen and send it to our Support team so we can take a look - our email address is We’d be happy to help!

Did this answer your question?