We’re sorry to hear you’re having trouble accessing your account!
Try this first:
Double-check that you’re using the email address linked to your Penfold account and the correct password to log in
If you can’t remember your password, click on ‘Forgot your password?’ and follow the steps on the screen
Our system will send a verification code to your email. After entering the verification code, you will be able to reset your password.
If you don’t receive the verification code, please check your spam or junk folders. If you no longer have access to this email address, please let us know by chatting with our support team or emailing us at hell@getpenfold.com, and we'll help you update it.
If you're having trouble receiving SMS verification codes, we recommend avoiding multiple requests within a short time frame. As a security measure, our system temporarily blocks requests for 30 minutes after 3 consecutive attempts.
You can also try clicking on this link; it should sign you out completely and direct you to the login portal.
If you're opening the log-in page in your email app on your mobile device, please try opening the log-in link separately in your web browser so that you can check the verification code email without closing the window.
If you've followed the steps above and are still unable to log in, take a screenshot of any error messages you see and send it to our Support team so we can look into it. You can reach out to our team via chat or email at hello@getpenfold.com