If you’ve changed your mind about transferring a pension to Penfold, you can ask us to cancel it.
To cancel an active transfer, either:
Start a chat through your Penfold account; or
Email us at transfer@getpenfold.com
We’ll take it from there.
If your transfer has already completed
If your pension has already been transferred to Penfold, we may still be able to return it to your previous provider.
We can only do this if:
You ask us within 30 days of the money reaching your Penfold pension
Your previous pension provider agrees to take the money back
We’ll also need a confirmation letter from your previous provider. This must include their bank details and the reference number we should use when returning the money.
The amount we return may be different from the amount originally transferred. If your pension has fallen in value while invested with Penfold, we’ll return its current value rather than the original transfer amount. You may also need to cover any fees incurred while your money was invested with Penfold.