FAQs

Our customers' most frequently asked questions

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56 articles in this collection
Written by Ellie Lister, Rachel Norris, Josh Roukin and 3 others
General FAQs

The Big Pensions FAQ

Here's all the typical pension questions!
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Written by Ellie Lister
Updated over a week ago

How old is Penfold?

Discover how long Penfold has been in business.
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Written by Ellie Lister
Updated over a week ago

How does Penfold compare to other providers?

Discover what makes us different to other pension providers
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Written by Ellie Lister
Updated over a week ago

What is the Lifetime Plan?

What is the Lifetime plan and what does it mean for the way your pension will be invested
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Written by Rachel Norris
Updated over a week ago

How is your pension kept safe?

Discover how your Penfold pension is kept safe, including how Penfold is regulated.
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Written by Rachel Norris
Updated over a week ago

I'm not self-employed, is Penfold for me?

Is Penfold for employed people as well as self-employed and company directors?
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Written by Ellie Lister
Updated over a week ago

I live outside the UK, can I have a Penfold pension?

Can I work and retire abroad and have a Penfold pension?
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Written by Ellie Lister
Updated over a week ago

Can I have multiple pensions?

Can I have a private pension, and workplace pensions?
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Written by Ellie Lister
Updated over a week ago

What happens if you went out of business?

What would happen to my money if Penfold no longer existed?
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Written by Ellie Lister
Updated over a week ago

What fees do you charge?

What fees do Penfold have?
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Written by Ellie Lister
Updated over a week ago

What happens if I pass away before 55?

Who receives my pension if I don't access it myself?
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Written by Ellie Lister
Updated over a week ago

How long does it take for a fund switch to settle?

Learn how long it takes for you to change your pension risk level.
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Written by Ellie Lister
Updated over a week ago

Can I nominate someone to receive my pension if I die?

How do I nominiate the beneficiary recipient of my Penfold pension?
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Written by Ellie Lister
Updated over a week ago

When will I receive my promotional bonus?

I received a special sign up bonus, when will I receive this?
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Written by Ellie Lister
Updated over a week ago

When will I receive my referral money?

Discover how long it takes to receive your Penfold referral bonus.
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Written by Ellie Lister
Updated over a week ago