Penfold

How do I update my email address?

Ellie Lister

Rachel Norris

Lily Upot

Our customers' most frequently asked questions

FAQs

Here's all the typical pension questions!

The Big Pensions FAQ

Discover how long Penfold has been in business.

How old is Penfold?

Discover what makes us different to other pension providers

How does Penfold compare to other providers?

What is the Lifetime plan and what does it mean for the way your pension will be invested

What is the Lifetime Plan?

Discover how your Penfold pension is kept safe, including how Penfold is regulated.

How is your pension kept safe?

Is Penfold for employed people as well as self-employed and company directors?

I'm not self-employed, is Penfold for me?

Can I work and retire abroad and have a Penfold pension?

I live outside the UK, can I have a Penfold pension?

Can I have a private pension, and workplace pensions?

Can I have multiple pensions?

What would happen to my money if Penfold no longer existed?

What happens if you went out of business?

What fees do you charge?

Who receives my pension if I don't access it myself?

What happens if I pass away before 55?

Learn how long it takes for you to change your pension risk level.

How long does it take for a fund switch to settle?

How do I nominiate the beneficiary recipient of my Penfold pension?

Can I nominate someone to receive my pension if I die?

I received a special sign up bonus, when will I receive this?

When will I receive my promotional bonus?

Discover how long it takes to receive your Penfold referral bonus.

When will I receive my referral money?

General FAQs

Learn how our pension forecast calculator works to predict your retirement income. Discover the key factors  impacting your pension today.

How is my forecast calculated?

Learn more about the underlying assumptions our pension forecast calculator uses to predict your retirement income.

What assumptions is my forecast based on?

Learn how our pension lifestyle calculator works. Discover the criteria we use on for an overall accurate prediction breakdown.

What are the lifestyle categories based on?

Learn how our forecasting pension calculator can include pensions outside Penfold to provide a complete picture of your retirement income.

Can I include other pensions to get a complete understanding of my retirement income?

If your pension forecast value estimate is low, there could be many reasons why. Discover Penfold's top three in our FAQ guide.

Why is my forecast value so low?

Our pension forecasting tool reveals your future retirement income. Here's the difference between your forecast and our pension calculator.

What is the difference between ‘Your forecast’ tool and the ‘Calculator’ tool?

Lydia Bennett

✨ New feature: Your Forecast ✨

Information on your pension contributions, your tax relief and how to calculate your self-assessment tax return for the self-employed

How do I calculate my self-assessment tax return?

Top 4 tips on how to find the details of your old workplace pension to transfer over to Penfold

How can I locate my old pension?

For my self assessment tax return, how can I find my total contributions?

How do I get a statement of all my contributions?

How can I change my bank details, and why are the boxes 'greyed out'?

How do I change my bank details?

Why are the boxes 'greyed out' on the payments page?

Why can't I change my payment details?

Where can I find my payment direct debit confirmation, key features, my policy reference number and all my pension information?

Where can I find all of my documents?

My payment has come out of my bank account but it isn't showing in my Penfold account yet.

Why isn't my payment showing in my dashboard yet?

How do I...

Does a Penfold pension stop me from opening an ISA?

Can I have a pension and other investments like an ISA?

How can I change my investment type?

Can I choose where I invest my pension, in a specific fund?

Where are my contributions invested?

What risk level should I choose to invest in?

Investing

Do you charge to transfer over pensions from another provider?

Are there any transfer in fees?

How long does it usually take for a transfer from another provider to show in my Penfold account?

How long does a transfer take?

Are there any costs for leaving Penfold, or transferring over to another provider?

Do you have any transfer out or exit fees?

Transferring my pension

Who is 'Seccl Custody Ltd', this showed as the reference on my bank statement?

What is Seccl?

How is it different with tax, paying in through my business or my personal bank account?

Shall I pay in through personal or business contributions?

Can Penfold allow umbrella company payments from my employer?

Can my employer pay into my Penfold pension?

Where on the dashboard can I pause my payments?

How can I pause my payments?

As a company director, can I pay into my pension through my business?

Can I pay in through my limited company?

How long does it take for my first payment to go into my Penfold account?

Why hasn't my first payment come out yet?

Find out the minimum you need to put into your pension every month.

Is there a minimum amount I can pay into my pension?

How much can I contribute and receive the government's tax top ups? Will I get a tax charge if I exceed this maximum?

Is there a maximum I can pay into my pension?

How can I increase/ decrease my monthly contribution?

Can I reduce my payment?

Paying into my pension

What are my options to withdraw from my pension?

Find out how pension taxes work and how much you'll need to pay.

Do I pay tax when I withdraw my Penfold pension?

When can I access my pension and begin to withdraw from it?

Can I withdraw money from my pension whenever I want?

Josh Roukin

Withdrawing my pension

How much tax relief will I get from HMRC?

How much tax top-up will I get from the government?

How do I get the government's tax-top ups?

When will I receive the government's tax relief?

How long does it take to receive tax top ups?

Government tax relief

Here's how to adjust how much your paying into your Penfold pension.

How do I change my employee contribution percentage?

If you have recently amended your pension contribution with us, find out when this will be changed in our FAQ section today.

I amended my employee contributions - when will this be actioned?

Here's what happens if you decide not to take part in your company pension scheme.

What happens if I opt out of my workplace pension scheme?

Here's why your new Penfold pension is currently empty.

Why does my account show £0.00?

Here's how long it takes for you company pension contributions to arrive in your pension.