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FAQs
Our customers' most frequently asked questions
How do I update my email address?
The Big Pensions FAQ
How old is Penfold?
How does Penfold compare to other providers?
What is the Lifetime Plan?
How is your pension kept safe?
I'm not self-employed, is Penfold for me?
I live outside the UK, can I have a Penfold pension?
Can I have multiple pensions?
What happens if you went out of business?
What fees do you charge?
What happens if I pass away before 55?
How long does it take for a fund switch to settle?
Can I nominate someone to receive my pension if I die?
When will I receive my promotional bonus?
When will I receive my referral money?
How is my forecast calculated?
What assumptions is my retirement income based on?
What are the lifestyle categories based on?
Can I include other pensions to get a complete understanding of my retirement income?
Why is my forecast value so low?
What is the difference between ‘Your forecast’ tool and the ‘Calculator’ tool?
What is Seccl?
Shall I pay in through personal or business contributions?
Can my employer pay into my Penfold pension?
How can I pause my payments?
Can I pay in through my limited company?
Why hasn't my first payment come out yet?
Is there a minimum amount I can pay into my pension?
Is there a maximum I can pay into my pension?
Can I reduce my payment?
How can I pay into my Penfold pension?
What are the options I have to withdraw from my pension when I reach the age of 55?
Do I pay tax when I withdraw my Penfold pension?
When is the earliest I can withdraw from my Penfold pension, and are there any exceptions?
Can I withdraw money from my pension whenever I want?
How do I request to withdraw my pension from Penfold?
How do I change my employee contribution percentage?
I amended my employee contributions - when will this be actioned?
What happens if I opt out of my workplace pension scheme?
Why does my account show £0.00?
When are my workplace contributions paid into my Penfold pension?
Why do I only have “employer contributions”?
My pension contributions have been deducted from my payslip, but I can't see this in my Penfold account?