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How do I integrate Pento/HiBob with Penfold?

Laura avatar
Written by Laura
Updated over a week ago

Connecting Pento to Penfold

  1. Contact Penfold

    • Request your unique Employer ID and confirm your Penfold account is ready to receive API-integrated data.

  2. Login to Pento

    • Go to Settings > Company > Pensions.

  3. Click "Set up pension"

    • Choose Penfold as your provider.

  4. Enter the Employer ID

    • Paste your Employer ID into the setup form and complete the rest of the scheme details.

  5. Finalise connection

    • Save the pension scheme. Pento will now begin syncing data to Penfold automatically.


Troubleshooting

  • Employee not appearing in Penfold?

    • Ensure the employee has a valid work email and address.

  • Data not syncing?

    • Check if the employee is already enrolled in Penfold — if so, the system may ignore duplicate records.

    • If the issue persists, contact Penfold support to reset the pension record.

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