What does Penfold need a NINO for?
Enrolling employees when they join Penfold
Identifying who contributions should be allocated to
Submitting and allocating contributions, including any tax relief
What happens if I submit an invalid NINO?
NINOs follow a strict format, and our system automatically validates them when you submit a file. If any NINOs are found to be invalid, you will receive a notification from us prompting you to review and update them.
What if there is a discrepancy between the NINO in my payroll system and the one Penfold has?
In case of a discrepancy between the NINO in your payroll system and the one Penfold has on record, follow these steps:
If you confirm to us that the payroll NINO is correct, we'll update our records accordingly
If the NINO Penfold holds is correct, you'll need to update your payroll records
Mismatched NINOs can lead to errors during contribution file uploads. Our system will flag these discrepancies and provide guidance to help you upload the contributions.
What if employees don’t have a NINO?
For employees without a NINO, the employer must contact Penfold so that we can assign a temporary one. Please get in touch by emailing autoenrolment@getpenfold.com or contacting your Penfold Account Manager. Once the employee receives their NINO, please inform Penfold before processing any contributions.