If your current provider rejects your request to transfer to Penfold, they usually include a reason for the rejection as well. If possible, we’ll share this with you - both the rejection reason as well as the next steps to get the transfer moving as quickly as possible.

Most of the time, the transfer is rejected due to a mismatch in your personal information between your current provider and Penfold. The easiest way to resolve this is to send us a screenshot of the personal details section of your account with your current provider. This way, we can ensure everything matches before requesting the transfer again.

Sometimes, the provider doesn’t share additional details as to why the transfer was rejected. In this case, just get in touch with us at hello@getpenfold.com and we’ll happily look into this for you.